Webinar Technical Support


Toll Free Technical Support: 1-866-569-3239

You may be asked to provide information about the event, if so simply tell the support agent the following URL:

biomedevents.webex.com


Webinar presentations can be viewed on PC, Mac desktop or laptop computers and specified mobile devices.


Cisco WebEx is now available for free on your Apple or Android mobile device.

Cisco WebEx Meetings App for mobile devices

Click here for more information and instructions how to join a webinar on your mobile device.


If you have any connectivity issues on your mobile device - please contact Cisco WebEx technical support at the number provided below.

If you are using a PC or Mac - before connecting to the webinar, please check your system to ensure it meets the minimum requirements below. If you having any issues connecting to a webinar after checking your system, please call Webex technical support at the number provided below.

Check Your System:

Minimum System Requirements Windows Mac OS X*
Processor Intel Core2 Duo CPU 2.XX GHz or AMD processor (2 GB of RAM recommended) Intel (512 MB of RAM or more recommended)
JavaScript JavaScript and cookies enabled JavaScript and cookies enabled
Other Active X enabled (unblocked for IE is recommended) Java 6 or later  
Browsers
Internet Explorer 6, 7, 8 (32-bit/64-bit), 9 (32-bit/64-bit), 10 (32-bit/64-bit)
Firefox** Latest Latest
Safari   5, 6, 7 (10.9 only)
Chrome** Latest Latest

Mac OS X* - Joining a webinar on a Mac computer

  • Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.
  • When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.

Firefox** / Chrome** - Joining a webinar on Firefox or Chrome


Toll Free Tech Support

If the above information does not satisfy your needs, please call Webex Technical Support toll free at:

1-866-569-3239

You may be asked to provide information about the event, if so simply tell the support agent the following URL:

biomedevents.webex.com