FAQ

Q) What are the estimates for shipping times and costs?
A)
Ground 3 - 7 business days $12.95 (Free if orders > $350)
3 day Air Up to 3 business days $25.00
2 day Air Up to 2 business days $35.00
SHIPPING Policy Changes - as of February 1, 2014
  • Handling Charge: Orders under $75 are subject to a $10.00 handling charge.
  • Ground: FREE for orders > $350.00 / $12.95 for orders < $350.
  • 3 day Air: $25.00
  • 2 day Air: $35.00

Q) How do I place an order?
A)

Please place your order on the webstore, by email, fax, or call customer service: 1-888-415-0535 for NEXT DAY package dispatch.


Q) How can I change the default Ship-To address on my account?
A)

The default Ship-To address and other account parameters can only be changed by contacting Customer Service. Multiple alternative Ship-To addresses can be added to create a convenient drop-down menu of these addresses for you. If not modified by a Customer Service Representative, all Ship-To fields will automatically populate with your Billing Address information.


Q) Where can I find your catalogue?
A)

Our catalogue can be found here, or you can request one from customer service (888-415-0535).


Q) Where can I find your price list?
A)

Our price list can be found here, or you can request one from customer service (888-415-0535).
Prices are also listed on the website for individual products. Login is required for professionals.


Q) How do I find out the product ingredients?
A)

Each Product on our website lists the ingredients. Some items also have more detailed information in their product monograph.


Q) How do I determine the name of a product using the ingredient name?
A)

Please see our website and search for an ingredient by its name. All products will appear that contain that ingredient.